This Privacy Policy describes how ace778 ("the Platform," "we," "us," "our") collects, processes, stores, and protects personal data relating to registered players and visitors to the ace778 website. By registering an account or using any ace778 service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.
All data transmitted between your device and ace778 is protected by 256-bit SSL/TLS encryption — the same standard used by global banking institutions.
ace778 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes — ever. Your information is used solely to operate and improve the Platform.
You may request deletion of your personal data from ace778 systems at any time, subject to legal obligations to retain certain records for regulatory and anti-fraud compliance.
ace778 uses cookies for session management, security, and analytics only. We do not place advertising or behavioural tracking cookies from third-party ad networks.
1.1 For the purposes of applicable data protection law, ace778 is the data controller in respect of all personal data collected through the Platform. As data controller, ace778 determines the purposes and means of processing your personal data.
1.2 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ace778, please contact our designated data protection contact at: [email protected]. All privacy-related enquiries will be acknowledged within 48 hours and substantively responded to within 30 days.
1.3 Where a request is complex or involves multiple data subjects, ace778 reserves the right to extend the response period by a further 60 days, with written notice provided within the initial 30-day period.
ace778 collects the following categories of personal data in connection with your use of the Platform:
2.1 Identity Data — including your full legal name, date of birth, and government-issued identification number (as required during KYC verification).
2.2 Contact Data — including your email address and, where voluntarily provided, your residential address for identity verification purposes.
2.3 Account Data — including your ace778 Login email address, password (stored as an irreversible cryptographic hash — ace778 does not store plaintext passwords), account preferences, and communication settings.
2.4 Financial Data — including transaction histories (deposits, withdrawals, and bet settlements), payment method identifiers (such as the last four digits of a bank account or mobile wallet number), and PKR wallet balances. Full payment credentials such as complete bank account numbers are handled exclusively by our payment processing partners and are never stored directly by ace778.
2.5 Technical Data — including your IP address, device type and model, operating system, browser type and version, time zone, and session duration logs. This data is collected automatically when you access the Platform.
2.6 Usage Data — including game history, betting activity, pages visited, features used, session frequency, and click-path data. This data is used to improve the Platform and personalise your experience.
2.7 Communications Data — including records of your communications with ace778 support staff via live chat or email, including the content of those communications and timestamps.
2.8 KYC Documentation — including copies of identification documents you submit during the account verification process. These are stored securely and accessed only for identity verification and regulatory compliance purposes.
ace778 collects personal data through the following means:
ace778 processes your personal data on the following legal bases:
ace778 uses the personal data it collects for the following purposes:
6.1 ace778 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes.
6.2 ace778 may share your personal data with the following categories of third parties, strictly as necessary for the purposes described in this Policy:
6.3 All third parties with whom ace778 shares personal data are required to process that data lawfully, securely, and solely for the purpose for which it was shared. ace778 maintains written data processing agreements with all third-party processors.
7.1 Some of ace778's service providers and game studio partners operate in jurisdictions outside Pakistan. As a result, your personal data may be transferred to and processed in countries with different data protection frameworks.
7.2 Where such transfers occur, ace778 takes reasonable steps to ensure that adequate safeguards are in place, including contractual protections requiring the receiving party to process data to a standard equivalent to that described in this Policy.
7.3 By registering an ace778 Account and accepting this Privacy Policy, you consent to the transfer of your data as described in this section.
8.1 ace778 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and operational requirements.
8.2 For active accounts, personal data is retained for the duration of the account relationship. Following account closure, ace778 retains identity verification records, transaction histories, and compliance documentation for a minimum of five (5) years, in accordance with standard anti-money laundering record-keeping obligations.
8.3 Communications data (support chat and email records) is retained for two (2) years following the last interaction, for quality assurance and dispute resolution purposes.
8.4 Technical and usage data collected via server logs and analytics is retained in aggregated or anonymised form and is not subject to the same retention limits as personally identifiable data.
8.5 Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised.
9.1 ace778 uses cookies and similar technologies on the Platform for the following limited purposes:
9.2 ace778 does not use advertising cookies, behavioural tracking cookies, or retargeting pixels from third-party advertising networks.
9.3 You may manage non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will impair the functionality of the Platform, including the ace778 Login process.
10.1 ace778 implements appropriate technical and organisational security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:
10.2 Notwithstanding the above, no data transmission over the internet can be guaranteed to be 100% secure. ace778 cannot warrant absolute security but will notify affected players promptly in the event of a confirmed data breach that poses a risk to their rights and freedoms.
10.3 Players are responsible for maintaining the security of their own ace778 Login credentials. If you suspect your account has been compromised, contact ace778 support immediately via live chat.
Subject to applicable law, you have the following rights in relation to your personal data held by ace778:
To exercise any of these rights, contact ace778 at [email protected]. Requests will be processed within 30 days. Identity verification may be required before a request can be fulfilled.
12.1 ace778 does not knowingly collect or process personal data from individuals under the age of 18. Registration and use of the Platform is strictly prohibited for persons under 18 years of age.
12.2 If ace778 becomes aware that it has inadvertently collected personal data from a person under 18, it will delete that data promptly, close the associated Account, and return any deposits made (net of any bonus amounts claimed).
12.3 If you believe that a minor has registered an ace778 Account, please contact [email protected] immediately so that appropriate action can be taken.
13.1 ace778 reserves the right to update or revise this Privacy Policy at any time. The revised Policy will be published on this page with an updated "Last Updated" date. Your continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms.
13.2 Where changes are material — for example, where ace778 begins processing personal data for a new purpose not previously disclosed — ace778 will use reasonable endeavours to notify registered players by email or in-platform notification before the change takes effect.
For all privacy-related enquiries, data subject rights requests, or complaints regarding the handling of your personal data, please contact ace778 using the following channels:
ace778 is committed to resolving privacy complaints fairly and promptly. If you are dissatisfied with ace778's response to a privacy complaint, you may have the right to escalate the matter to a relevant data protection authority, depending on your jurisdiction.